October 28th, 2025
New
Full Lightspeed Integration & Smart Call Routing
Status: Live 🚀 | Provider: Lightspeed
What’s New?
We’ve overhauled how Courserev interacts with your Lightspeed Tee Sheet. Your AI Voice Concierge and Course Agent Pro are no longer limited to just Courserev bookings—they now have a "birds-eye view" of your entire sheet.
Key Enhancements:
Total Visibility: Courserev now retrieves all bookings from Lightspeed, including those made over the phone, at the pro-shop counter, or via third-party sites.
Smart Recognition: When a golfer calls or chats, the AI instantly recognizes their full booking history (past and future), regardless of where they booked.
Seamless Pro-Shop Handoff: * For standard "Pay at Counter" bookings, the AI can still handle edits and cancellations.
New Logic: If a golfer tries to change an External Prepaid booking, the AI will now offer to forward the call directly to your Pro-Shop for manual handling. No more "I can't help you"—just a smooth transition to your team.
How this helps you:
Reduced Staff Workload: The AI handles the "heavy lifting" of looking up tee times for every caller.
Better Data: Your "Bookings Table" now serves as a single source of truth for all player activity.
Improved Guest Experience: Golfers get immediate answers about their reservations without being put on hold, with a direct line to a human when it's truly needed.