In-Place Tee Time Updates via AI Voice
Date: Thursday, October 15, 2026 | Status: Live 🚀 | Availability: Courses integrated with Lightspeed Tee Sheet
⏱️ Modify Bookings Instantly Without Re-Booking
We are excited to launch In-Place Tee Time Updates for our AI Voice Concierge! Golfers calling into your pro shop can now move their reservations seamlessly to a new time or date during the phone call—without needing to cancel and re-book.
🔑 How It Works:
Dynamic Availability Check: When a golfer calls requesting a time or date change (e.g., moving a tee time from 10:00 AM to 11:00 AM), the AI instantly checks live availability on your Lightspeed tee sheet.
Seamless Modification: Once the golfer confirms the new slot, the AI updates the existing reservation in real time.
Preserved Booking ID: The original booking ID remains completely intact throughout the process—ensuring all details and reservation histories stay associated with the record.
📌 Current Scope:
Eligible Bookings: This feature currently applies to Pay-at-Counter (unpaid) reservations.
Prepaid Bookings: Prepaid reservations are not supported for automatic voice updates in this initial release and will continue following standard modification workflows.
💡 Why Course Managers Love This:
Frictionless Golfer Experience: Golfers get instant schedule adjustments over the phone without waiting on hold or starting a brand-new booking.
Cleaner Tee Sheet History: Keeps your tee sheet organized with continuous booking records rather than constant cancellation and re-booking logs.
Zero Pro Shop Workload: Handles routine reschedule requests 24/7, freeing up pro shop staff to focus on players in the clubhouse.
🛠️ Getting Started:
This feature is automatically live across all active courses integrated with the Lightspeed Tee Sheet. No additional configuration is required!