Noticeboard

The Noticeboard is an essential tool for proactive communication. It allows managers to post vital messages—such as maintenance alerts or tournament updates—that are automatically shared with golfers across all CourseRev channels: Voice Concierge, Chat Bot, and the Web Portal.

Why use the Noticeboard?

• Integrated Communication: When a golfer calls, the Voice Concierge will verbally relay active notices. Similarly, the Chat Bot and Web Portal will display these as prominent alerts during the booking process.

• Smart Confirmation Emails: Any active notice is automatically included in the booking confirmation email if the tee time falls within the notice’s date range.

• Manage Expectations: By informing golfers of conditions (like aerated greens or cart path only) before they book, you ensure a better customer experience and fewer complaints at the pro shop.

How the Noticeboard is Organized

The page is divided into three functional areas:

1. Top area: Contains

   1. The "Import Tournaments & Events from Tee Sheet" toogle. When enabled, the system automatically pulls scheduled events and tournament blocks directly from your tee sheet into your Noticeboard without requiring manual entry.

      

   2. The Add Notice button and a Search Bar to quickly find specific past or future announcements.

      

2. Daily & Upcoming View (Center): Features a calendar view showing notices active for the current day, alongside a list of Upcoming Notices so you can see what is scheduled next.

   

3. All Notices (Bottom): A comprehensive list of every notice ever created—including Past, Present, and Upcoming—for easy record-keeping.

   

How to Create a Notice

To post a new message, click the Add Notice button in the top right corner.

A pop-over will appear with the following fields:

• Title: A short headline for the notice.

• Message: The detailed information the AI will read to golfers or display on the web.

• Type: Categorize your notice as an Event, Promotion, or Maintenance.

• Start & End Date: Define the exact timeframe the notice should be active. Once the end date passes, the notice will automatically move to the "Past" list and stop being communicated to golfers.

• Toggle "Push to Welcome Message" ON if you want the AI to immediately announce this message as soon as a golfer calls or opens the chat window (ideal for urgent notices like frost delays).

• Leave "Push to Welcome Message" OFF if you want the AI to hold the information in memory and only mention it if the golfer asks about conditions or tries to book during affected times.

  

Tip: You can Edit or Delete a notice at any time if your plans change or maintenance finishes earlier than expected.

Real-World Example: Grass Maintenance

If your course is undergoing maintenance that might affect play, simply add a notice with the "Maintenance" type and select the specific dates.

• Result: When a golfer calls to book during those dates, the Voice Concierge will say: "Please be aware, we are currently performing maintenance on the grass, and playing conditions may be affected." The golfer can then decide to proceed or pick a different date, preventing any surprises when they arrive at the first tee.

💡 Pro Tip: Use the Push to Welcome Message toggle strategically! For critical day-of events like unexpected weather delays or tournament closures, keep it ON so every caller hears it right away. For minor notes or general reminders, leave it OFF to keep your initial AI greeting short and conversational.